Trip.com, a leading online travel agency, has launched TripGen, an advanced chatbot designed to offer personalized travel routes, itineraries, and real-time booking advice to its users. This innovative consumer tool is expected to make travel more accessible than ever by providing tailored travel suggestions, using the latest AI technology.
Revolutionizing Travel Planning
TripGen is the latest addition to Trip.com’s range of personalized comprehensive search solutions. The chatbot is integrated with advanced context-based natural language processing technology that enables users to enter complex or vague travel-related questions and receive the exact answers they need, making pre-trip decisions and in-trip arrangements less stressful.
Amy Wei, Senior Product Director at Trip.com Group and Product Owner of TripGen, explained that the chatbot can provide travelers with closed-loop services before, after, and during their trip. “As a travelholic who visited over 40 countries, I completely empathize with other travelers’ pain points and difficulties in preparing for a trip,” she said.
Real-Time Assistance for Travelers
The chatbot’s ability to provide real-time assistance has made it a valuable tool for travelers. TripGen’s comprehensive travel assistance features include flights, hotels, transportation, tours, and more. Users can receive instant suggestions for pre-trip decisions and in-trip arrangements, making the whole process enjoyable and stress-free.
Schubert Lou, COO of Trip.com, expressed his excitement about the release of TripGen, stating, “The goal of Trip.com is to become your trusted trip companion. The release of TripGen provides real-time, question-and-answer services in the Trip.com app, resulting in greater, faster, and more diverse support for travelers.”
AI-Powered Assistance
TripGen has integrated the OpenAI API, which developed ChatGPT based on GPT (Generative Pre-trained Transformer) architecture. This integration provides a unique advantage for the chatbot to understand and analyze natural language and respond with tailored travel solutions to travelers’ questions.
Currently, TripGen supports English, Japanese, Korean, and traditional Chinese. More languages will be added depending on user needs. In the future, the company plans to consider other NLP model alternatives and continue its journey to provide the ultimate product experience for travelers.
Trip.com’s latest offering aims to make travel planning and booking less stressful and more enjoyable. By integrating advanced AI technology, TripGen provides real-time assistance to travelers, making it a valuable tool for anyone who wants to Generate Their Dream Trip Just Like That.
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